1. Do you have oversea warehouse for E-scooters and E-bikes? Yes, we have EU warehouse, located in Germany, and United States warehouse.
2. We are Amazon seller, can you drop shipping? Yes, we can drop shipping to most of European countries, and to most area of United states, not including Alaska.
3. When can you send out my order? We will arrange order in 1-3 working days after payment confirmed.
4. Which Payment terms can you receive? Paypal, T/T.
5. Which currency do you like? USD.
6. What is Minimum order quantity / MOQ? For drop shipping service: 1pc, For OEM order, please contact us.
7. Do you have experience in supplying Amazon, C discount, Ebay etc.? Yes, we have many customers selling products in Amazon, C discount and Ebay platform, please feel free to send us inquiry.
8. What your guarantee? Six month guarantee for motor, battery and controller (manmade issue is not included, the scooter is not suggested to use in the rain, battery damaged by water is not in guarantee scope), 3 months for functionally parts, such as light, brake etc..
9. What about your aftersales service:
(1) For defective goods, customer need to provide video to us so that we can analyze the problem and provide right replacement for customer.
(2) Customer need to pay the shipping cost for the replacement.
10. Can I get a free sample? We do not provide free sample, but if your total orders amount reach to a certain amount, we can return the sample fee.